Protocol for COVID-19

In order to continue offering our services and to keep within the Centers for Disease Control(CDC) and World Health Organization (WHO) guidelines regarding social distancing, we are making the following changes to our protocols for as long as the recommendations are in place.

Patient Admitting Protocols for Curb-Side Check-In

1. We are asking pet owners not to enter the building, in order to minimize contact distances. When clients arrive for their appointment, they should contact our office via phone at to alert our team they have arrived. They are to remain in their vehicle and our staff will come to them to bring their pet in for their appointment.

2. We ask clients to remain on-site in their vehicle during their pets appointment so that they are immediately available via phone to discuss exam findings, diagnostic and treatment recommendations with the doctor.

3. Once the appointment is finished and communication with the doctor is complete, the client’s call will then be transferred to a client service representative that will collect payment via credit card over the phone.
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4. The pet along with any medications and a copy of the invoice will then be delivered back to the owner in the car

We strive to offer the same great service while minimizing risk for everyone at this time. We will continue to monitor the situation and communicate any changes. Thank you for your patience and understanding and please let us know if you have any questions or concerns.

Sincerely,
The Doctors and Staff at Animal Hospital Southgate